This site is operated by Eli Pet Products SIA. Throughout the site, the terms "we", "we" and "our" refer to Eli Pet Products Ltd. Eli Pet Products Ltd. offers this site, including all information, tools and services available on this site to you, the user, provided that you agree to all of the terms, conditions and notices provided.
The Terms of Service also apply to any new features or tools that may be added to the Store. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and / or changes to our site. It is your responsibility to periodically check this page for changes. Your continued use of or access to the Website after the changes have been posted constitutes acceptance of the changes.
Our store is located on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you.
- General Terms
If a consumer purchases goods / services through the website, then such mutual agreement is considered a Distance Contract and is subject to the legal norms of the Republic of Latvia governing the distance contract, including, but not limited to, the Law of the Republic of Latvia ”, Regulations of the Cabinet of Ministers of the Republic of Latvia“ Regulations on Distance Contracts ”, etc.
- Make purchases
By agreeing to these Terms of Service, you represent that you are of legal age and have given us your consent if any of the minors in your household use this site.
You may not use our products for any illegal or unauthorized purpose, and you may not use the Service to violate the laws of your country (including, but not limited to, copyright laws).
Prices and specifications for products sold in the online store are listed with the products.
To place an order, add the desired products to the shopping cart. Fill in all the required fields and choose the most suitable delivery method. The total cost of the order with delivery is then displayed on the screen. Make a purchase to complete your order.
- Payment Terms
The billing currency on your site is the euro. The purchase can be paid for by choosing the following payment methods provided by the payment platform makecommerce.lv, Maksekeskus AS:
Add the payment methods your online store will use:
- Latvian Internet banking payments: Swedbank, SEB, Citadele and Luminor
- Estonian online banking payments: Swedbank, SEB, Luminor
- Lithuanian online banking payments: Swedbank, SEB and Luminor
- Visa / Mastercard card payments
NB! Confirm your order using the online banking payment method and click the "Return to Merchant" button.
Personal data required for making payments is transferred to the licensed payment institution Maksekeskus AS.
The agreement enters into force upon successful payment to the online store's bank account. If for any reason it is not possible to fulfill the order, the Buyer will be informed and the amount paid will be refunded as soon as possible, but not later than within 14 days after receipt of the notice.
- Terms of delivery
Goods are delivered to the following countries: Latvia, Estonia, Lithuania. Purchased goods are delivered using: DPD, Omniva and Latvijas pasts. All fees and taxes payable to receive the shipment at the destination of delivery shall be borne by the Buyer. Shipping costs are shown before order confirmation. The purchased goods are delivered to the address specified by the Buyer within 2-10 working days. In exceptional cases, we have the right to ship goods for up to 45 calendar days, informing the customer.
- Right of withdrawal
The Buyer has the right to refuse the Product within 14 calendar days from the receipt of the Product. If the packaging of the goods is not opened and the packaging or contents are not damaged or otherwise rendered unusable. The right of withdrawal does not apply if the Buyer is a legal entity.
In order to exercise the 14-day right of withdrawal, the consumer is responsible for maintaining the quality and safety of the product during the period of exercising the right of withdrawal.
In order to exercise the right of withdrawal, you must write a claim to the e-mail address firstname.lastname@example.org within 14 days of receipt of the goods.
Buyer paysthe cost of returning the product, unless the reason for the return is that the product does not match the order (for example, the wrong or defective product).
The Buyer is obliged to return the Goods to the Seller without delay, but not later than within 14 days after sending the refusal to the online store. Upon receipt of the returned goods, the online store shall immediately, but not later than within 14 days, refund all payments received from the buyer on the basis of the Distance Agreement.
The Seller has the right to withhold payment until it has received confirmation of the return of the Goods or the Goods from the Buyer.
The Online Store shall not be liable for any delay or non-performance, or any other form of non-performance, due to circumstances and obstacles beyond the reasonable control of the Online Store.
The online store reserves the right to refuse to sell the goods and request the return of the goods from the Buyer, if the price indicated in the online store is significantly lower than its market price due to an error.
- Consumer Rights for Non-Contractual Goods
The online store is responsible for the non-compliance of the goods sold to the Buyer with the terms of the contract, if such presumption does not contradict the nature or defect of the case. The Buyer must inform the Seller of the non-conformity of the goods immediately, within 14 days of receipt, i.e. submit a complaint. The buyer can submit a complaint by contacting the online store at email@example.com
The online store is not responsible for defects that have occurred after the delivery of the goods to the Buyer. If the purchased goods have defects for which the Seller is responsible, the Buyer has the right to request the elimination of defects in the goods or the exchange for new goods free of charge.
If the goods cannot be replaced, the Seller returns all the payments provided for in the Distance Agreement to the Buyer. The seller shall provide a written response to the consumer complaint within 14 days.
- Processing of Buyer Personal Information
- Dispute Resolution Procedure
In matters not stipulated in these terms and conditions, the Buyer and the Seller undertake to comply with the laws and regulations in force in the Republic of Latvia.
The Parties shall resolve all disputes between the Seller and the Buyer by mutual negotiations or correspondence. If the dispute is not resolved in the form of negotiations or correspondence, the Parties will resolve the dispute in the court of the Republic of Latvia, observing the regulatory enactments of the Republic of Latvia. Disputes between the Buyer (consumer) and the Seller may be referred to the Consumer Rights Protection Center or a court of the Republic of Latvia.
The buyer also has the right to apply to the European Union's dispute resolution bodies.
- Limitation of Liability
We do not warrant or guarantee that the use of our service will be uninterrupted, timely, or error-free.
You agree that from time to time we may remove the Service indefinitely or cancel the Service at any time without notice.
You expressly agree that you are solely at risk of using or unable to use the Service. The Service and all products and services provided to you through the Service (except as expressly provided by us) are provided "as is" and "as far as possible" for your use without any express or implied representation, warranty or condition.In no event shall Eli Pet Products Ltd., our employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any damages, claims or direct, indirect, incidental, penalty, damages of any kind, including unrestricted loss of profit, lost revenue, lost savings, loss of data, replacement costs or any similar loss, whether or not related to a contract arising out of the use of any service or any product purchased through the service or any other claims that relate in any way to your use of the Service or any product, including but not limited to errors or omissions in any Content, or any loss or damage of any kind arising out of the use of the Service or any Content (or Product) posted, transmitted or otherwise made available through the service, even if recommended kts about their possibility. As some states or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, our liability will be limited to the maximum extent allowed by law.